Privacy Policy

This Privacy Policy explains how Toriva ("we", "us") collects, uses, and shares information when you use our website and AI real estate video platform (the "Service"). By using the Service, you agree to the practices described here.

1. Information we collect

Information you provide

• Account details — your name, email address, and authentication data, managed through our identity provider.
• Content — the photos, footage, text, logos, and voice samples you upload or generate.
• Billing information — handled by our payment processor; we receive transaction and subscription status, not full card numbers.
• Communications — messages, feedback, and support requests you send us.

Information collected automatically

• Usage data — pages viewed, features used, and actions taken, collected via product analytics.
• Device & log data — IP address, browser type, and similar technical information.
• Cookies — used for authentication, preferences, and analytics, as described below.

2. How we use information

• To provide, operate, and improve the Service, including generating and enhancing your media.
• To process payments, manage subscriptions, and track credit usage.
• To authenticate you and keep your account secure.
• To respond to support requests and communicate about the Service.
• To analyze usage and improve performance, features, and reliability.
• To comply with legal obligations and enforce our terms.

3. AI processing

To generate videos, staging, edits, and voiceovers, we send the content you submit to third-party AI providers that process it on our behalf. We share only what is needed to fulfill your request. We do not sell your content, and we do not use it to train our own foundation models.

4. How we share information

We share information with service providers who help us run the Service, including:

• Authentication and identity management.
• Payment processing and subscription billing.
• Cloud hosting and storage.
• AI model and media-processing providers.
• Product analytics.

We may also disclose information to comply with the law, protect our rights, or in connection with a merger, acquisition, or sale of assets. We do not sell your personal information.

5. Cookies & analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling some cookies may affect functionality.

6. Data retention

We retain your information for as long as your account is active or as needed to provide the Service. We retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated content as described below.

7. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will respond consistent with applicable law.

9. Children's privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

10. International users

We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the date above. Material changes may be communicated through additional notice.

12. Contact

Questions or requests about your privacy? Contact us at support@toriva.com.